J.D. Power released the result of a new version of its Initial Quality Study last week and the results reveal that Porsche has knocked Lexus off the top spot for 2013, ending the Japanese marque’s two-year reign.
The annual quality study, now in its 27th year, looks at problems experiences by buyers of new cars during their first 90 days of ownership and uses the average number of problems to rank the brands. Lower scores mean a better result.
The industry average this year was 113 problems per 100 vehicles (PP100). Porsche ranked highest among brands included in the 2013 study, averaging just 80 PP100. While GMC ranked second with 90 PP100 and Lexus ranked third with 94 PP100.
The 2013 study was redesigned to better measure the quality of new technology that is becoming more common in vehicles–including features like voice-recognition, blind-sport monitoring, lane-departure-warning and self-parking systems. The study found that nearly two-thirds of the problems that owners experience with their new vehicles in the first 90 days are related to design rather than manufacturing. In some cases, components were working as they were designed to, but can still pose an issue for the owners because it is difficult to understand or operate.
Because design problems are not the result of breakdowns or malfunctions, the study found that just 9 percent of the problems are taken to the dealership within the first 90 days of ownership. And if they are brought to the attention of the dealer, the problem is fixed only 13 percent of the time, whereas in the case of an actual defect or malfunction, the problem is resolved 42 percent of the time.
The JD Power Initial Quality Study is based on responses from more than 83,000 owners and lessees of 2013 model year vehicles surveyed after 90 days of ownership. The results of the 233-question survey are compiled to produce a score for each vehicle measured as problems per 100 vehicles (PP100).
Check out the complete ranking at autos.jdpower.com.